Refund Policy

DIGITAL DANCE ACADEMY PRODUCTS REFUND POLICY

At Digital Dance Academy (DDA) we take pride in our quality products and services and we value you, our customers. If at any time you feel our products or services do not meet your requirements please contact our Support Team via info@digitaldanceacademy.com or via our website – www.digitaldanceacademy.com. Our Support Team will answer your emails between 9pm – 5 pm (AEST) Monday & Friday.

If you are unhappy with your purchase, received a faulty item or simply chose the wrong one, please follow our simple returns process below.

  • You must provide us with evidence that your Digital Dance Academy product was purchased from Digital Dance Academy.
  • Returns for an exchange or refund are available for products that are damaged in transit (ie: before you received it), faulty out of the box or otherwise do not satisfy the statutory consumer guarantees ("Consumer Guarantees") included in the Australian Consumer Law (Australian purchases) or Consumer Guarantees Act 1993 (New Zealand purchases) (please see below regarding the Australian Consumer Law and Consumer Guarantees Act 1993).
  • Please note that there is no right to an exchange or refund if you simply change your mind about a Product or if you incorrectly placed your order or if your streaming was affected by matters not pertaining to DDA and/or their streaming service. However, for items where an incorrect colour, style or model has been chosen, as long as the product is returned in its original packaging within 30 days after the product is delivered, DDA may decide in discretion to offer you a credit or exchange. Note that in these circumstances no credit or exchange will be issued until a return authority ("RA") has been generated and the item has been returned to DDA and inspected. Additional shipping charges may apply depending on the size of the product. Please contact the DDA Support Team as set out below if you would like to discuss this.
  • Unless you are returning your product because it is faulty or otherwise does not comply with a consumer guarantee under the Australian Consumer Law (Australian purchases) or Consumer Guarantees Act 1993 (New Zealand purchases) ("Consumer Guarantee"):
    1. you must contact the DDA Support Team as set out below first to generate a RA;
    2. your product(s) must be returned in the original packaging;
    3. if applicable, the Products must be unopened; and
    4. delivery charges are non-refundable.
  • If you are returning your product because it is faulty or otherwise does not satisfy the Consumer Guarantees, to ensure the most efficient processing of any return, before returning any Product to us please contact the DDA Support Team as set out below.
  • Please contact DDA Support Team at info@digitaldanceacademy.com to initiate the returns process for an exchange or refund.
  • Refunds, credits and exchanges are based on the price paid for the original product. If, however, your product is exchanged because it is faulty or otherwise does not satisfy the Consumer Guarantees included in the Australian Consumer Law (Australian purchases) or Consumer Guarantees Act 1993 (New Zealand purchases), the replacement product must be an identical type or of equivalent value to the original product.

This process is in addition to any further rights you may have under the Australian Consumer Law (Australian purchases) and Consumer Guarantees Act 1993 (New Zealand purchases).

  • Australian Customers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods otherwise fail to meet a consumer guarantee in the Australian Consumer Law.
  • New Zealand Customers: Under the Consumer Guarantees Act 1993 (CGA), you are entitled to a replacement or refund for a failure of substantial character and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality or fail to comply with another guarantee in the CGA.

GOODS DAMAGED IN TRANSIT/FAULTY GOODS

We understand the disappointment in opening a new product only to see it damaged so there are no additional charges for out of box failures to get sent back to DDA for a refund or exchange. Please contact DDA at info@digitaldanceacademy.com to arrange for your order to be exchanged or refunded.

HOW DO I RETURN/EXCHANGE MY DDA ONLINE PURCHASE?

Please make sure you have read and understand our returns information. Three easy steps:

  1. To arrange a return or exchange, please contact our DDA team at info@digitaldanceacademy.com to initiate a returns/ exchange process. You must include with the returned product evidence that your DDA product was purchased from DDA.
  2. Wherever possible, and at DDA discretion, our team will also help to arrange a courier pick up of goods from you, however, DDA will not assume liability for items lost in transit that are yet to be received. A traceable shipping method is recommended. Our team will also advise on the documentation required to be attached to the returned item.
  3. When your return has been received and processed, DDA will process your refund or ship out your new item. Refund times may vary, but generally returns are fully processed within 7-10 business days from receipt of the product and evidence of purchase.

CREDITS AND REFUNDS

  • If your purchase is faulty or damaged before you received your order, and it is proven, DDA will happily replace your purchase with a new item or provide you with a refund. If your product otherwise fails to satisfy the statutory consumer guarantees included in the Australian Consumer Law (Australian purchases) or Consumer Guarantees Act 9993 (New Zealand purchases), you will be entitled to have your product replaced or have the amount paid for it refunded. In the case of replacement, no additional shipping charges will be added to your order and we’ll help arrange for the original product to be shipped back to us.
  • For items where an incorrect colour, style or model has been chosen, as long as the product is returned in its original packaging within 30 days after the product is delivered, DDA may decide in its discretion to offer you a credit or exchange but no credit or exchange will be issued until the item has been returned to DDA, inspected by DDA and a RA has been generated by DDA (contact our team at info@digitaldanceacademy.com).
  • In these circumstances, if DDA agrees to offer an exchange, additional shipping charges may be applied depending on the size of the product.
  • Where applicable, refunds will be provided via the same form of payment used for your order.
  • Please choose DDA gift cards carefully as these cannot be returned or exchanged (unless they are faulty).

WHAT IF I CHANGE MY MIND?

Please choose carefully as refunds are not normally provided if you simply changed your mind. However, if the original product is in the original unopened packaging, DDA may offer a credit or exchange of the original product value. Please note, credits will only be issued once DDA has received and inspected the returned item.

THE AUSTRALIAN CONSUMER LAW (ACL) AND CONSUMER GUARANTEES ACT 1993 (CGA) (NZ)

Australia and New Zealand each have national regimes for consumer protection which include statutory consumer guarantees that cannot be excluded, limited or modified ("Consumer Guarantees"). These Consumer Guarantees give consumers a range of rights in respect of goods or services and a series of remedies against the supplier and manufacturer of goods or services if those goods or services fail to comply with one of the Consumer Guarantees.

The Consumer Guarantees include guarantees that:

  • the supplier has the right to sell the goods;
  • goods are of acceptable quality;
  • the goods are reasonably fit for any purpose for which goods of that kind are commonly supplied, for which the supplier represents they are reasonably fit, or which you make known to the supplier (unless the supplier warns you they are not fit for that purpose);
  • the goods correspond with any description by which they were supplied;
  • the goods correspond with any sample or demonstration model by reference to which they were supplied;
  • the manufacturer of the goods will take reasonable action to ensure that parts and facilities for repair of the goods are reasonably available for a reasonable period after the goods are supplied;
  • the supplier and manufacturer will comply with any express warranty given or made by them respectively in relation to the goods;
  • services will be rendered with due care and skill; and
  • services will be supplied within a reasonable time.

Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to choose a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods otherwise fail to meet a consumer guarantee in the Australian Consumer Law.

New Zealand: In New Zealand, you are entitled to a replacement or refund for a failure of substantial character and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to comply with another statutory guarantee.

For further information about consumer guarantees under the Australian Consumer Law, visit www.consumerlaw.gov.au. For more information about consumer guarantees under the Consumer Guarantees Act 1993, visit www.consumerprotection.govt.nz

REFUND POLICY WHEN PRODUCTS OR SERVICES ARE SOLD DIRECTLY BY DIGITAL DANCE ACADEMY

TERMS AND CONDITIONS

SECTION 1: PERMITTED USE OF THE DDA PLATFORM

You agree that you are only authorised to visit, view and to retain a copy of pages of any DDA platforms for your own personal use, and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this site for any purpose other than to review an event and its promotional information, for personal use, or to purchase classes for your personal use, unless otherwise specifically authorised by DDA to do so.

The content and software on this site is the property of DDA and is protected by Australian and international copyright laws. We post a legal notice and various credits on the DDA platforms, which may not be amended or removed. You must not remove this notice or these credits, or any additional information contained along with the notices and credits.

SECTION 2: LINKS AND SEARCH RESULTS ON THE DDA PLATFORM

The DDA platforms may include links posted by the DDA or automatically produce search results that reference or link to third party sites throughout the World Wide Web. To the extent permitted by law, where DDA has no control over these web sites or the content contained within them, DDA cannot guarantee, represent or warrant that the content contained in third party websites is accurate, legal and/or inoffensive.

DDA does not endorse the content of any third party site, nor do we warrant that they will not contain viruses or otherwise impact your computer in a harmful or damaging way. By using the DDA platform to search for or link to another site, you agree and understand that you may not make any claim against DDA for any damages or losses, whatsoever, resulting from your use of the DDA platform to obtain search results or to link to another site. If you have a problem with a link from the DDA platform, please notify us at info@digitaldanceacademy.com and we will investigate the problem you describe in your email and take actions that we deem are appropriate in our sole discretion.

SECTION 3: UNAUTHORISED USE OF THE DDA PLATFORM

Illegal and/or unauthorised uses of the DDA platform, whether for unauthorised class sales, unauthorised framing of or linking to the DDA platform will be investigated and appropriate legal action will be taken.

SECTION 4: VIOLATION OF THESE TERMS AND CONDITIONS

If you violate these Terms including if you post or provide User Content which violates these Terms or has violated the rights of DDA, any other User or the law, DDA may terminate your use of the DDA platform, prevent you from making all future purchases using the chosen DDA platform, and/or take legal action against you. Where this occurs, DDA will provide you with reasonable prior written notice that this will be implemented, together with reasons for that action being taken. If you wish to dispute that decision of DDA, you have 5 days within DDA providing its notice to you to do so and DDA will act reasonably in considering your response.

If you materially violate these Terms, DDA may cancel your class orders and/or membership(s), at their discretion and without need of notification to you or compensation for any monies already spent.

You agree that monetary damages may not provide a sufficient remedy to DDA for violations of these terms and conditions and you consent to injunctive or other equitable relief for such violations.

DDA may release user information about you if required by law or subpoena, or if the information is necessary or appropriate to release to address an unlawful or harmful activity. This is in addition to any other uses permitted under our Privacy Policy.

DDA is not required to provide any refund to you if you are terminated as a user because you have violated these Terms, except as expressly set out in these Terms.

SECTION 5: DDA COPYRIGHT POLICY

You may only submit content to the DDA platform (“User Content”) where you have the rights to do so. In particular, you:

may not use the DDA platform to unlawfully transmit copyrighted material (including articles, images, stories and software) without a license, express consent, valid defence or fair use exemption to do so; and

must ensure that the content you upload does not infringe the copyrights or other rights of third parties (such as privacy or publicity rights).

SECTION 6: DISCLAIMERS

DDA does not promise that the DDA platform will be error-free, uninterrupted, nor that it will provide specific results from use of the DDA platform or any content, search or link on it. The DDA platform and its content are delivered on an “as-is” and “as-available” basis. DDA can not ensure that files you download from the DDA platform will be free of viruses or contamination or destructive features although DDA will take steps consistent with industry practice to protect against this occurring.

DDA does not by these Terms exclude any rights and remedies in respect of goods or services under the Trade Practices Act 1974 (Cth) or equivalent state or territory legislation which cannot be excluded, restricted or modified. However, DDA excludes all rights, remedies, conditions and warranties in respect of goods or services from your use of this site and the DDA platform whether based in statute, common law or otherwise to the extent permitted by law. To the fullest extent possible, the following paragraphs of this clause 6 will apply.

DDA will not be liable for any damages of any kind arising from the use of the DDA platform, including without limitation, direct, indirect, incidental, and punitive and consequential damages. DDA makes no guarantee of any specific result from use of the DDA platform or use of the DDA service.

DDA disclaims any and all liability for the acts, omissions and conduct of any third party users, DDA users, advertisers and/or sponsors on the DDA platform, in connection with the DDA service or otherwise related to your use of the DDA platform and/or the DDA service. DDA is not responsible for the products, services, actions or failure to act of any venue, performer, promoter or other third party in connection with or referenced on the DDA platform.

Without limiting the other provisions of this clause 6, you may report the misconduct of users and/or third party advertisers, service and/or product providers referenced on or included in the DDA platform to DDA at info@digitaldanceacademy.com. DDA may investigate the claim and take appropriate action, in its sole discretion.

SECTION 7: PAYMENT METHODS

DDA processes your credit card and/or PayPal details depending upon the methods accepted by DDA which may include: Visa, MasterCard. At no stage does your entire credit card number get collected or stored in Our system. The only parties to receive the entire card number are our Payment Gateway(s). If you are concerned about using your credit card online please contact us for assistance.

SECTION 8: PRICING AND AVAILABILITY

DDA sells tickets to various shows and events and the ticket prices, booking fees, postage and handling fees (if posted tickets are an option) or the seating selections are determined per show and event.

Ticket inventory is the responsibility of DDA or the venue. Occasionally, additional tickets may be available in addition to initial inventory.

SECTION 9: DELIVERY OF PURCHASES

Through the DDA platform, delivery of classes to stream are the responsibility of DDA. If you have not been provided with access to your purchased class upon confirmation of payment, please contact DDA via our email address : info@digitaldanceacademy.com.

All purchases are charged to your credit card and/or PayPal account at the time of purchase.

EXCHANGES AND REFUNDS

Before purchasing classes or merchandise, carefully review your selection. NO REFUND OR EXCHANGE ON ANY CLASS OR MERCHANDISE will be given except that the customer has requested the refund within a reasonable time and provide valid proof of purchase. Refund liability is limited to the total amount of the purchases (including any fees or charges). The seller is not liable for expenses incurred as a result of the cancellation.

DDA cannot offer you a refund if you can no longer attend to your purchased class before the 24 hour access has lapsed.

OTHER ITEMS

DDA may also append the Terms and Conditions and these additional terms are displayed and agreed to by the purchaser during the registration process.